Privacy Policy

1.Who this policy applies to

This Privacy Policy applies to:

• Visitors to the Taxira website at taxira.pk.
• Individuals who create or manage a Taxira account.
• Users who access Taxira on behalf of a tax consultancy, accounting firm, or other organization.
• Individuals whose information is submitted to Taxira by an organization using the platform, such as a firm's clients or contacts.

Where an organization uses Taxira to manage information about its own clients, that organization may determine how and why that information is processed. Taxira provides the platform and processes information on the organization's instructions where applicable.

2.Information we collect

The information we collect depends on how you interact with Taxira.

Account information. When you create an account, we may collect your name, email address, phone number, organization or firm name, login credentials and authentication information, subscription and plan information, and information required to administer your account.

Firm and client information. When you use Taxira, your organization may enter information relating to its business operations and clients. This may include client names and contact details, tax-related identifiers and registration information, compliance dates and obligations, documents and files, tasks, notes, records and workflow information, invoices and billing records, and information relating to communications and service delivery. The information entered into the platform is controlled by the organization using Taxira.

Website and technical information. When you visit our website or use the platform, technical information may be collected automatically, such as IP address, browser and device information, operating system, pages or features accessed, approximate access times, security and diagnostic information, and information necessary to maintain and protect the service. We use this information to operate, secure, troubleshoot, and improve Taxira.

3.How we use information

We use information for purposes including:

• Creating and administering Taxira accounts.
• Providing the Taxira platform and its features.
• Managing authentication and access.
• Processing subscriptions and account-related transactions.
• Providing customer and technical support.
• Maintaining the security and reliability of the platform.
• Detecting, preventing, and investigating misuse or unauthorized access.
• Diagnosing technical problems.
• Improving the functionality and usability of Taxira.
• Communicating important service, account, security, or administrative information.
• Complying with applicable legal obligations.

We do not use customer information for purposes unrelated to providing and operating Taxira except where permitted or required by law.

4.Customer-controlled information

Taxira is designed for firms that manage information about their own clients.

If your firm uses Taxira, your firm is responsible for determining what client information is entered into the platform and how that information is used in connection with its professional services.

Taxira does not independently determine the tax treatment, filing position, or professional advice provided by your firm or its clients.

5.Documents and files

Taxira may allow users to upload and store documents and other files associated with clients, compliance work, tasks, and firm operations.

Users are responsible for ensuring that they have the appropriate authority to upload information to Taxira and that information submitted to the platform is accurate and appropriate for the intended purpose.

We use reasonable technical and organizational measures designed to protect stored information against unauthorized access, alteration, disclosure, or destruction.

6.Information sharing

We do not sell customer information.

We may disclose information where reasonably necessary to operate Taxira, including to:

• Service providers that support hosting, storage, communications, security, payment or other infrastructure required to operate the service.
• Professional advisers where reasonably necessary for our business operations.
• Government authorities, regulators, courts, or law-enforcement agencies where disclosure is required by applicable law or legal process.
• A successor or acquiring entity in connection with a merger, acquisition, restructuring, financing, or sale of relevant business assets, subject to applicable obligations.

Service providers may only receive information reasonably necessary for the service they provide.

7.Data security

We take reasonable measures appropriate to the nature of the information we process to protect Taxira systems and information against unauthorized access, use, alteration, disclosure, or destruction.

These measures may include access controls, authentication controls, encryption, logging, monitoring, secure software practices, and operational safeguards.

No internet-based service can guarantee absolute security. Users should also protect their account credentials, use appropriate access controls, and promptly report suspected unauthorized access.

8.Data retention

We retain information for as long as reasonably necessary to:

• Provide Taxira services.
• Maintain account and business records.
• Meet contractual and legal obligations.
• Resolve disputes.
• Prevent fraud or misuse.
• Enforce applicable agreements.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

When information is no longer required for a legitimate business or legal purpose, it may be deleted, anonymized, or otherwise disposed of in accordance with our operational processes.

9.Account and access information

Taxira users may have different permissions depending on their role within an organization.

Organizations are responsible for managing user access to their Taxira workspace, including adding, modifying, and removing users where those controls are available.

Users must not share account credentials or attempt to access information or functionality they are not authorized to use.

10.Communications

We may send transactional or administrative communications relating to:

• Account creation and verification.
• Security and authentication.
• Subscription and billing matters.
• Service availability or important changes.
• Support requests.
• Other communications necessary to provide Taxira.

Where we send optional marketing communications, you may unsubscribe where an unsubscribe mechanism is provided.

11.Cookies and similar technologies

Taxira may use cookies or similar technologies that are necessary to operate the website and application, maintain sessions, remember preferences, support security, and understand basic service usage.

We do not use cookies as a basis for selling customer information.

Where additional analytics or similar technologies are introduced, this policy may be updated to describe their purpose and use.

12.Third-party services

Taxira may rely on third-party infrastructure and service providers to operate parts of the service.

Those providers may process information on Taxira's behalf and are expected to maintain appropriate safeguards for the information they handle.

Taxira is not responsible for the privacy practices of third-party websites or services that are not operated by Taxira. Users should review the applicable privacy policies of those services before providing information to them.

13.Your responsibilities

If you use Taxira on behalf of an organization, you are responsible for:

• Having the appropriate authority to enter information into Taxira.
• Providing appropriate notices to individuals where required.
• Maintaining appropriate user permissions.
• Protecting account credentials.
• Ensuring that information submitted to Taxira is lawful and appropriate for the intended use.

14.Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Taxira, our practices, or applicable requirements.

When we make material changes, we may update the effective date shown at the beginning of this policy and provide additional notice where appropriate.

15.Contact

If you have questions about this Privacy Policy, privacy practices, or information handled through Taxira, please contact us using the details below.